The personal data protection principles of ELIE BLEU
Introduction
This page describes the principles by which ELIE BLEU collects different types of data about its customers. The elements described on this page are explained in detail in the data protection principles of ELIE BLEU.
Also this page details the commitments concerning the security and data protection policy in ELIE BLEU order to respect, to the maximum extent possible, your privacy.
Definitions
In order to avoid imprecise interpretation, here are some elements of understanding of the terms used:
- Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" - a natural person who can be identified, directly or indirectly.
- Processing: any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).
Data controller
Any processing of personal information communicated to ELIE BLEU is carried out under the responsibility of the companyELIE BLEU, 125 Avenue Laurent Cély 92230 Gennvilliers, N°Siret: 32971259000051
How do we collect information about you?
The collection of your personal data (such as name and contact information) is most often based on your customer or other relevant relationship with us. For example, we collect data when you perform actions on our services, register as a user of our site, use the services of ELIE BLEU or provide us with other information.
When you use the network and communication services of ELIE BLEU, for example by making a call or creating your customer account or sending an e-mail, identification data is stored in our systems for the use of the services.
When you visit the websites of ELIE BLEU or load pages from them, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.
We may collect data based on your consent.
We record customer service calls so that we can verify the actual discussion, if necessary.
We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.
What data do we collect?
This data includes your name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.
The data created and collected during the communication includes information on the communicating parties, connection time, routing information, data transfer protocol, connection format and location information.
When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.
The customer information we collect helps us personalize and continually improve your shopping experience on ELIE BLEU. We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wish lists and customer reviews, and recommend products and services that may be of interest to you. We also use this information to improve our shops and websites, to prevent or detect fraud or abuse on our website and to enable third parties to provide technical, logistical or other functions on our behalf.
List of the types of information we collect:
Information you provide us with
We collect and store all information that you provide to us through our website or otherwise. You can choose not to provide us with certain information, however, this decision may limit the use of our services. We use the information you provide to us to, among other things, respond to your requests, customize your future purchases, improve our services and communicate with you.
Automatically collected information
Each time you contact us, we receive and store certain types of information. Like many other websites, we use, among other things, "cookies" and obtain certain types of information when your browser accesses the site ELIE BLEU or advertisements and other content displayed on other websites by ELIE BLEU or on behalf of us.
E-mail information
To optimize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive a confirmation of e-mails sent by you ELIE BLEU that you have opened. If you do not wish to receive e-mail from us, simply notify us in your account.
How do we manage your information?
Please note that the staff of ELIE BLEU and its subsidiaries and their subcontractors act under the obligation of secrecy when they process data concerning you.
We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.
Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive services possible, and informing you about our services.
We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.
We also use the data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes.
We strive to ensure that customer data is current and correct.
We delete obsolete and unnecessary data where possible.
We protect all data about you by means of task-based personal access rights and prevent third parties from gaining access to the data.
Where do we send your data?
We only submit your data to the extent permitted by applicable law and as described in the file description to authorities and other telecommunications companies.
When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for such handling on your behalf.
The data protection principles of ELIE BLEU
The purpose of this data protection policy is to describe the principles and practices we follow at ELIE BLEU the company to ensure the privacy, confidentiality of communication and legal protection of our customers.
ELIE BLEU regularly updates this policy as operations or services change or expand. For this reason, we encourage you to regularly review the latest statement.
Core values important to ELIE BLEU include the confidentiality of customer data and communication, as well as the protection of customer privacy in all company operations. When handling our clients' personal data, we follow French legislation, orders and instructions from the authorities and good data processing practices.
ELIE BLEU implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and lawful purposes and are not processed in a manner incompatible with these purposes.
We protect the security of your personal information during transmission by using Secure Sockets Layer Software (SSL), which encrypts the information you enter before it is sent to us.
We maintain physical, electronic and procedural safeguards in connection with the collection, retention and disclosure of customer personal information. Our security procedures may require us to ask for proof of your identity before we can release your personal information.
We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.
The general principles of customer data management
The processing of personal data must always be justified for the operations of ELIE BLEU. ELIE BLEU has defined the purpose of collection, handling and submission of personal data in the following section .
ELIE BLEU processes only the customer data necessary for its operations, as defined for the purpose of use indicated in the file description for the customer registry. We endeavour not to process incorrect, incomplete or outdated data.
The processing of customer data is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other purposes, for example at your request or when required by law. Your information may be processed within ELIE BLEU. We encourage our customers to regularly update their contact details.
We record your conversations with our customer service to verify a business transaction, to respond to your requests and to monitor and develop service quality.
Please note that as a customer of ELIE BLEU, you have the right to check which data about you has been stored in our information systems, or that there is no data about you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year free of charge. The request for inspection of the data must be made with a document signed between you ELIE BLEU and us.
Collection, storage, retrieval and processing of personal data
Registry of data collected directly via ELIE BLEU :
Contact Form
- Collected data : email and message
- Objective pursued : Customer relationship management
- Retention of data : Recording in the database
- Shelf life : 1 year
- Access to data : The customer relations department of ELIE BLEU
- Are the data stored or processed outside the EU? No
Customer Account Creation
- Collected data : name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.
- Objective pursued : Order / Order tracking / Address / Returns / Credit notes / Loyalty management
- Retention of data : Recording in the database
- Shelf life : Customer lifetime / Customers inactive for 2 years are deleted
- Access to data : Logistics (partially, only data related to the processing and shipping of your order) / Marketing department / Customer service
- Are the data stored or processed outside the EU? No
Newsletter opt-in form
- Collected data : email
- Objective pursued : Email marketing
- Retention of data : Optin in database
- Shelf life : Customer's opting period excluding refusal by the customer
- Access to data : The marketing department
- Are the data stored or processed outside the EU? No
Sending and sharing data
ELIE BLEU may only submit your data to third parties in accordance with the applicable legislation. We submit information on request to authorities, such as police and security authorities, and other authorities for the purposes specified by law.
Information about our customers is an important part of our business and it is not our job to trade it. We share this information only in the cases previously expressed and for the purposes described in this Privacy Policy with ELIE BLEU control and which are either subject to this Privacy Policy or apply rules at least as protective as those described in this Privacy Policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees the appropriate processing of the data.
Processing of identification and location data related to electronic communication
ELIE BLEU treats all data and messages created during communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition to use messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making phone calls, sending e-mail and SMS messages, and surfing the Internet, and may contain information about the callers, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.
ELIE BLEU manages identifying and location information in accordance with the law in force for the purposes, for example, of the implementation and use of the services, billing and technical development. consent, marketing. The data may also be used for billing other service providers to the extent necessary.
ELIE BLEU can also manage identification data in the event of misuse, data security breaches, and troubleshooting.
In all of the above situations, we process identification and location data only to the extent necessary to accomplish a specific task.
Use of Location Data
An actual location method where another person can track the whereabouts of another person requires the consent of the person to be located. The client may not be located at all if he or she refuses the geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Persons authorized to manage identification and location data
Only specific persons ELIE BLEU whose work requires access to identification and location data may process these data.
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons with the right to manipulate data may only manage the data to the extent required to perform individual tasks.
Duration of processing of identification and location data and data storage
We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, investigation of misuse or data security purposes. However, manipulation only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.
We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to retain the data for a longer period. related to the collection of the invoice. Otherwise, the data shall be stored to the extent permitted and required by relevant legislation.
Websites, tracking visits
We also collect data about website visits. This data includes the IP address and the corresponding DNS name, the organisation that registered the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.
Please note that the IP address is an identification required for the operation of the Internet, used to direct messages sent over the Internet to the appropriate locations. Generally, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a customer of ELIE BLEU, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help ELIE BLEU to determine which sections of our websites are most popular, where visitors go and how long they stay there. The data is used to implement and develop services and to target advertisements on the websites.
You can prevent the cookie from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or the website.
Data security
We ensure the data security of our services using methods that are commensurate with the severity and sophistication of the threats and the cost.
ELIE BLEU takes care to carry out actions to prevent data security breaches or to eliminate disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when carrying out the above actions.
We provide information about data security actions of our services and other data security related issues through appropriate channels, such as our website or customer newsletters.
In order to prevent data security breaches and to eliminate disruptions to data security, we may, among other things, prevent the receipt of electronic messages, remove viruses and other malware from messages and take other comparable technical measures. necessary measures within the permitted and required limits specified in the relevant legislation. We use physical, administrative and technical protection measures to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and prevent misuse or other unauthorised access. Some of our services also use standardised encryption methods.
Please note that as a user of the services of ELIE BLEU, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them and the operating system updated.
Customer communication and direct marketing
ELIE BLEU sends customer messages about its products and services to its customers via the consent available in the customer account.
ELIE BLEU also sends direct marketing messages in electronic format. You have the right to prohibit ELIE BLEU the sending of direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.